June 23, 2024

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Long lines, phone troubles at Shelby County Clerk’s Office

Long lines, phone troubles at Shelby County Clerk’s Office

MEMPHIS, Tenn. (WMC) – New car tags never obtained, cellphone calls heading unanswered prolonged strains out the door and grievances about the Shelby County Clerk’s Place of work are coming in rapid and furious these times.

The new, comprehensive-service workplace that was supposed to open up in the 3700 block of Riverdale final thirty day period is delayed mainly because the furniture has not arrived yet, but source chain issues are the minimum of clerk Wanda Halbert’s concerns.

“First of all, we want to apologize,” Halbert explained to Motion Information 5 during a Zoom interview on Wednesday, “We apologize to just about every shopper. We are doing our most effective to operate in just the confines of the means that have been allotted to us by Shelby County Government.”

Halbert mentioned she shares your aggravation about the extended lines at her office environment and the cellphone phone calls that go unanswered.

“We have five workforce in the get in touch with middle,” she stated, “if you come into our get in touch with middle you will see 5 working in there and you will see any where from 1,500 to 2,000 phone calls that have been taken in so a lot of minutes. Even even worse than that, we have two, occasionally three staff members in our mail room.”

Halbert said a workforce shortage intricate by COVID-19, outdated machines and a lack of funding have mixed to make chaos.

“For case in point, we have 2008 computer systems with 2007 computer software in our workplaces,” she reported, “We have telephone units that are not equipped to manage 1000’s of phone calls everyday.”

Shelby County Commissioner Mick Wright despatched a letter to Halbert final thirty day period asking about the “extreme hold out times” and individuals “on keep in excess of an hour and a 50 {067fe502a31e650c5185733df64156900ec267ebfd90cbebf0b3fe89b5b413d8}.” He instructed his constituents he was attempting to get solutions.

Halbert explained she’s hired short-term workers to aid with the backlog of operate which consists of mailing out tens of thousands of new Tennessee license plates.

Shelby County Commissioner Michael Whaley chairs the price range committee. He tells Action Information 5 “I have heard of these difficulties and have a assembly scheduled with Clerk Halbert this week.”

A assembly Halbert hopes will guide to solutions for what ails so a lot of Shelby Countians correct now.

“I’m maintaining my fingers crossed that this year will be a winner,” reported Halbert, “Because we cannot proceed to work like this.”

Clerk Halbert presented this e mail tackle and these phone figures to arrive at out to her workplace:

[email protected]

(901)222-3000 or (901)222-3068

She encourages Shelby County inhabitants to consider treatment of any company you can on the web to prevent encountering extensive lines in individual.

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