June 20, 2024

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Does Your Business Need a Multi-Line Phone System?

Does Your Business Need a Multi-Line Phone System?

For most companies, it is crucial to have a company cellular phone process that can manage additional than 1 contact at a time. When you have multiple staff members, you need them to be equipped to make or settle for calls when they want to, no matter of whether or not someone else is also on a call. You never want clients to get a active sign when a lot more than one particular is trying to call your business enterprise at the same time, both. That is why most corporations require some kind of multi-line telephone procedure. 

What is a multi-line cell phone method?

A multi-line cellular phone technique is any telephonic connection that makes it possible for the simultaneous use of two or additional lines. In fact, you likely now have one particular. Several mobile telephones previously appear with assist for a number of traces to maintain phone calls, swap among callers, and have a convention for up to a few people today. But what transpires when you need to have additional lines to help a much larger workforce? 

That is when the problem gets a bit far more intricate. But it also could be your ticket to assist your organization grow to be extra efficient, especially when you will need quick, pleasant client service. With the suitable type of multi-line mobile phone method, you can create a personal, secure and value-effective get hold of heart.

Editor’s note: Seeking for the proper enterprise phone process for your organization? Fill out the under questionnaire to have our seller associates get in touch with you about your requires.

How does a multi-line cellphone program get the job done?

A multi-line cellphone system makes a community with specific lines for just about every personnel. This enables you to set up devoted phones for an overall workforce by way of the present telephone strains at your office constructing. 

With a multi-line cellular phone program, you could set up just about every line with a focused amount for exterior events to contact, so a client or purchaser can access the specific human being they are hoping to contact. The handsets you use for your cell phone technique also make a variation, with some handsets able to aid multiple traces on their possess, or have various strains set up for just about every cell phone. Another route is a personal department exchange (PBX) line.

Does Your Business Need a Multi-Line Phone System?FYI: With a multi-line telephone method, you can either set up each individual line with a focused number or use a private department trade (PBX).

With a PBX multi-line cellphone technique, calls are routed as a result of a most important line so the place of work is equipped to display screen and redirect calls as they arrive in. A PBX program can be automated, offering specific prompts and extensions to guide callers to the appropriate representatives, though a guide strategy allows a receptionist to provide customized assistance when pointing purchasers to the human being they are trying to call. [Related article: Choosing a Business Phone System]

How do common and cloud-centered multi-line mobile phone techniques vary?

Traditional multi-line cellphone methods

Mainly because a conventional telephone technique depends on physical landlines, it needs a consultant or engineer from your local telephone corporation to set up and configure the multi-line technique. Possessing a number of, committed landlines in the exact same area can turn out to be expensive, even so, as each line carries an additional rate. 

Landlines are a requirement for regular multi-line cellular phone devices, but they arrive with limits. Common telephone lines are frequently finest for audio-only interactions. As communication systems advance, the capabilities that a landline can help – like online video conferencing or textual content communications – will become smaller in contrast to more present day answers like Voice above Web Protocol (VoIP). 

For a smaller sized company with a confined number of traces, the network could possibly develop into overloaded, stopping your shoppers from connecting your business. You can use products and services to place callers on hold while representatives go as a result of the queue, but people choices come at an additional cost.

Cloud-primarily based telephone units

A cloud-centered cellular phone technique like VoIP takes advantage of the web to create a phone link, instead than rely on regular landlines. Just one profit of a VoIP technique for a modest business enterprise is that it lowers the value of communication. Simply because a cloud-based mostly phone technique provides the adaptability to use multiple kinds of gadgets to make a phone, which includes a desktop or laptop computer computer, you will not require to purchase focused phone components. That keeps your running bills down.

TipTip: A cloud-centered cellphone process lowers your expenditures, given that you can use your computer system or notebook to make phone calls and never will need focused telephone hardware.

A person of the important providing factors of a cloud-based mostly program is that you can develop new quantities on the fly and scale up the procedure as your corporation grows. All it takes is a several clicks from your method administrator, and you may be all set with a new variety for just about every new employee. And simply because phone calls can be taken from a laptop or computer or even a cellular unit, a cloud-dependent system permits your group to send out a number of sorts of documents and messages, even even though on the go. 

Just one of the explanations some businesses nonetheless want common landlines is because any cloud-dependent telephone technique depends on a higher-pace broadband internet relationship. That results in being a issue in distant regions, or areas with spotty or out-of-date web products and services. Even with strong net assistance, you could experience bandwidth concerns that guide to issues with audio fidelity or dropped calls.

Varieties of multi-line telephone techniques

Figuring out how numerous mobile phone strains you want is pretty uncomplicated – all you want to do is incorporate up how quite a few staff have to have a committed line, how quite a few shared lines you want, and how numerous traces you will need for fax machines or automatic reception companies. Once you have that selection, search at your solutions.

2-line telephones

A two-line telephone procedure is just one of the much more widespread between business owners developing a business on their possess for the very first time. Even men and women doing the job from house are starting up to use two-line mobile phone units so they have a business enterprise variety that is individual from their personalized range. This makes it possible for them to equally prioritize calls and insert a a lot more specialist contact for prospects and shoppers.

Two-line cellphone units are commonly utilised by contract or gig employees, small workplaces and companies, and a person-person functions that get a moderate quantity of calls on a normal foundation. 

4-line telephones

For a little or midsize business with a dedicated staff that is effective in an business office and answers customer phone calls on a regular basis, four-line telephone methods might be the appropriate choice. If your business enterprise has a sales staff, alongside with an accounts payables team or other assistance staff, a four-line mobile phone program offers devoted lines for staff members who want them and shared traces or a fax line for the relaxation of the group. 

4-line cell phone devices are also best for midsize get hold of centers and for receptionists who have to have to put phone calls on hold and route them as a result of an workplace. 

6-line phones and further than

As soon as your procedure expands additional, get started looking into a 6-line cell phone procedure (and beyond). For example, a inventive companies manufacturing company may perhaps have to have a devoted telephone line for a fax device, a phone line for the venture supervisor, and a line for each individual group member to deliver fast responses to a variety of requests. As your business enterprise grows, so do the solutions for big-scale multi-line cellphone techniques. VoIP gives the most scalability. 

Bottom LineBottom line: As your business expands, you may require a mobile phone method with six or a lot more lines. VoIP delivers the most scalability for huge cellular phone programs.

What capabilities should you glimpse for in a multi-line cellular phone process?

Caller ID

With caller ID integrated in your multi-line telephone process, you can monitor any connect with and see the identify and variety exhibited on your desk phone. This is particularly helpful for filtering out spam phone calls. 

Volume command

Volume handle permits you to come across a comfy quantity though you are positioning calls.


A voicemail process will assistance you return any missed calls from customers. 

‘Message waiting’ indicator

It can be effortless to ignore to look at your messages. That’s wherever a ‘message waiting’ indicator can assistance. Whether or not it can be a light on a handset or an icon on a display screen, an indicator can make positive your staff normally takes brief action on skipped calls. 

Headset compatibility

When you need to use both hands to guide a buyer or get notes for the duration of a assembly, a headset is a lifesaver. Some multi-line cellular phone systems include a physical port on the hardware, but quite a few telephones also have Bluetooth compatibility for wi-fi headsets. Whichever variety you get, a cellphone that can guidance a arms-free of charge headset will let your team to multitask and effectively guidance consumers or consumers.

‘Do not disturb’

When you happen to be in an important convention contact with a crucial customer, interruptions can make or break any deal. When your telephone technique has a ‘do not disturb’ element, you can keep away from unnecessary disruptions through a sales pitch.

Auto attendant

For active companies who receive many calls on a regular basis, an vehicle attendant function routes phone calls from a central number to the correct individuals. 


A cellphone program with a conferencing feature makes it possible for you to discuss to numerous individuals at the same time. The skill to link with a number of colleagues and consumers found in a number of locations, all at the identical time, is a necessity for greater enterprise discussions. 

Included installation

Occasionally it is simple to install a cellular phone on your individual at times it’s not. Some multi-line phone devices involve installation in the value to make certain everything’s linked properly. 

Purchaser support

Ought to you at any time have a dilemma with your cell phone technique, make positive you have entry to a client assistance line to assure a swift resolution and ongoing operation for your business. 

What are the benefits of multi-line phone systems?


VoIP mobile phone providers are among the most reasonably priced selections for multi-line cell phone devices. Mainly because traditional cell phone companies depend on landlines, you can need focused hardware for just about every line in your multi-line telephone procedure. With VoIP cellular phone methods, that dependence on different hardware (and the extra price tag) goes absent. 


Multi-line cellphone techniques are flexible and come with solutions for how many strains you want, along with multiple remedies to assist your staff quickly respond to any incoming calls. There are also alternatives to support your staff receive other styles of facts about the cellular phone, this sort of as emails, texts, and visuals.


Multi-line cellular phone programs are intended for progress, irrespective of whether you happen to be employing VoIP or regular landlines. If you might be with a standard mobile phone support, you can require a consultant to occur to your office environment and manually put in the new strains. With a VoIP company, you can update the number of strains and activate company from your laptop or mobile machine. 

Phone administration

A multi-line mobile phone system can record your connect with situations, call durations, who identified as you, who you identified as, and the members in a convention phone. This knowledge will allow you to keep track of peak call hrs, how prolonged an average help simply call lasts, and who dialed in to a assembly. 


Multi-line phone units may perhaps offer you security capabilities that block spam calls, as properly as privacy options to prevent your mobile phone range from receiving out in the very first spot. VoIP mobile phone units can encrypt your phone phone calls for added stability.

How do you established up a multi-line cellular phone system?

Setting up a multi-line phone method for your business enterprise is rather uncomplicated. If you happen to be opting for a classic landline service, you may will need to call your nearby cellphone firm to put in traces. Regular devices have the additional prices of an onsite PBX and any technicians you might require.

With VoIP, you can established up a multi-line telephone technique in 3 simple ways:

1. Decide on your supplier and phone approach. All of the major provider providers provide responsible assistance at aggressive prices with a wide variety of functions, so it’s just a make any difference of choosing the company that appeals to you.

TipTip: Find out much more about prime company mobile phone techniques in our assessment of RingCentral, our Nextiva evaluation and our overview of GoToConnect.

2. Assign cellphone extensions. Just about every employee will have their own distinctive line, and you can assign particular extensions or comprehensive quantities to each individual member of your workforce. This should really only choose a number of minutes.

3. Start off producing and answering calls to help your clients, shut deals, and capture up with colleagues.