June 20, 2024

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RingCentral vs Zoom Business Phone Systems 2022

RingCentral vs Zoom Business Phone Systems 2022

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RingCentral  »

RingCentral

Monthly Plan Cost
$29.99/User & Up

Trial Period
30 Days

Subscriptions
Monthly or Annual

Zoom Phone  »

Zoom Phone

Best Business Phone System with Video Conferencing

Monthly Plan Cost
$10.00/User & Up

Trial Period
N/A

Subscriptions
Monthly or Annual

RingCentral is a business communication company founded in 2003 that combines calling, video conferencing, and team messaging in one platform. Its business phone system allows you to collaborate via mobile device, computer, or VoIP phone with a choice of four service plans.

Best known for its widely used video conferencing platform created in 2011, Zoom also offers a cloud-based business phone system. You can choose from a pay-as-you-go or unlimited plan for phone calls in the U.S. and Canada, or a global plan with unlimited domestic calling from one of more than 40 countries.

Popular Business Phone Companies

RingCentral Plans

RingCentral offers four tiered plans, starting with Essentials for $29.99 per user per month on a month-to-month contract. This plan supports up to 20 users and includes unlimited calls within the U.S. and Canada. The other three plans have no limit on the number of users and add 24/7 support, video meetings, and integrations with Microsoft 365, Google Workspace, Slack, and other third-party software.

RingCentral also offers a la carte pricing for additional toll-free, international, or local numbers and vanity numbers. You can also take advantage of a 15-day free trial of a RingCentral phone plan limited to five users with 50 minutes of talk time per user.

  • Essentials: Starts at $29.99 per user per month ($19.99 if paid annually). This message- and phone-only plan is limited to 20 users and features business phone or toll-free numbers, unlimited calls within the U.S. and Canada, unlimited business SMS, 100 toll-free minutes, voicemail-to-text, team messaging, and document sharing.
  • Standard: Starts at $32.99 per user per month ($22.99 if paid annually). RingCentral’s base message, phone, and video plan supports an unlimited number of users and offers everything in the Essentials plan. You can also get business phone or toll-free numbers in more than 100 countries, 1,000 toll-free minutes, unlimited internet fax and audio conferencing, and video meetings with up to 100 participants.
  • Premium: Starts at $42.99 per user per month ($32.99 if paid annually). This plan includes all Standard plan features, extends video meetings to 200 participants and toll-free minutes to 2,500, and adds hot-desking, real-time analytics, and advanced call handling. You also get integrations with Salesforce, Zendesk, and other customer relationship management (CRM) systems, as well as with Canvas and Smarsh.
  • Ultimate: Starts at $52.99 per user per month ($42.99 if paid annually). RingCentral’s Ultimate MVP plan includes all Premium features plus 10,000 toll-free minutes, device status alerts and reports, and unlimited storage for recordings, images, videos, documents, spreadsheets, presentation files, and more.

Zoom Phone Plans

Zoom Phone offers slightly more complicated pricing plans than RingCentral. The company’s basic phone plans include both a metered and unlimited U.S. and Canada calling plan, as well as a global domestic calling plan.

All month-to-month Zoom Phone plans offer contact center, Salesforce, Slack, Microsoft, and Google integrations and a desktop and mobile app. You can also elevate any call to a Zoom Meeting or transfer it to a physical Zoom Room conference room workspace.

  • U.S. and Canada Metered: Costs $10 per user per month. Zoom’s base phone plan provides you with a phone number in either the U.S. or Canada, domestic SMS and MMS, call routing, call handling (barge, monitor, whisper), and voicemail transcription. You will also have to pay metered rates for outgoing calls priced per country.
  • U.S. and Canada Unlimited: Costs $15 per user per month. This plan offers everything in Zoom’s metered plan except that you get unlimited calling within the U.S. and Canada. You also have access to a paid add-on that gives you unlimited calling to 18 countries and territories.
  • Pro Global Select: Costs $20 per user per month. Zoom’s international plan offers a direct-dial number and unlimited domestic calling in one of more than 40 countries and territories. It also comes with the same advanced phone features and software integrations as Zoom’s metered and unlimited plans, as well as access to paid add-ons.

Zoom also offers three Zoom United plans ranging from $25 to $30 per user per month that combine Zoom Phone, Zoom Meetings, and Zoom Chat. Depending on the plan, you get unlimited calling within U.S. and Canada and unlimited one-on-one or group video meetings with between 100 to 500 participants. All Zoom United plans also support live meeting streams on social media and include live chat support.

Business Phone Features

Score

4.0 out of 5

4.0 out of 5

Integrations

Instant Messaging & SMS

Documented APIs

N/A N/A

On-Premise PBX Option

Full Review

See Review » See Review »

All but the lowest-tier RingCentral plan integrates calling, chat, and video conferencing in one platform. Here is a list of features common to each plan:

  • Voicemail-to-text
  • Visual voicemail and voicemail-to-email
  • Team messaging
  • Document sharing (Google Drive, Box, OneDrive, and Dropbox)
  • Mobile apps for iOS and Android

  • All Essential features
  • Unlimited internet fax
  • Unlimited audio conferencing
  • Video meetings (100 participants)
  • HD video
  • Multi-level auto attendant
  • Call recording

RingCentral Premium & Ultimate

  • All Standard features
  • Video meetings (200 participants)
  • Single sign-on
  • Hot-desking
  • Advanced call handling (whisper, barge, etc.)
  • Real-time analytics

Unlike RingCentral, all three Zoom Phone plans offer all of the following business phone features:

  • Mobile apps for iOS and Android
  • Windows, macOS, and Linux desktop apps
  • Voicemail with transcription
  • Unlimited auto attendants
  • Dial by name directory
  • Automatic call distribution groups (ACD) with call queueing
  • Barge/Monitor/Whisper/Takeover
  • Holiday and business hours routing
  • Call recording
  • Call park
  • Chat (Presence, 1:1 and Team Messaging)

Additionally, Zoom’s United plans add the full range of features from the company’s widely-used video meeting platform, including:

  • Unlimited group and 1:1 video meetings
  • MP4 audio and video recording
  • Private and group chat
  • Co-annotation on screen share
  • Whiteboards
  • Live social streaming
  • Real-time transcription

Zoom gives RingCentral a run for the money when it comes to value, offering unlimited calling in the U.S. and Canada for $15 per user per month compared to RingCentral’s Essentials plan which starts at $29.99 per user per month, depending on the total number of users.

Even at the base price of $25 per user per month, Zoom’s United Plans offer more phone, chat, and meeting collaboration features for less money than RingCentral, and all on a platform that set the standard for video meetings.

RingCentral  »

RingCentral

Monthly Plan Cost
$29.99/User & Up

Trial Period
30 Days

Subscriptions
Monthly or Annual

Pros:

  • Plans include up to 10,000 toll-free minutes

  • Unlimited calls within the U.S. and Canada

Cons:

  • Base plan limited to 20 users

  • Pricey for small businesses

  • Video and integrations not in base plan

RingCentral is a good option for businesses with high monthly call volumes since it offers generous toll-free minutes as well as unlimited calls within the U.S. and Canada. Starting at $29.99 per user per month, however, its base Essentials plan can be pricey for small businesses.

RingCentral’s Essentials plan also gives you many standard business phone features like voicemail-to-text, visual voicemail, voicemail-to-email, team messaging chat, and a mobile app. You’ll have to upgrade to more expensive plans to get more advanced features, including multilevel auto-attendant, call recording, hot-desking, and advanced call handling like whisper and barge.

Small businesses with limited video meeting needs can get by with RingCentral’s Standard, Premium, and Ultimate plans, which support between 100 to 200 attendees. The company’s 24/7 customer service and 15-day free trial also make it easy to take the platform for a test drive and get everything set up the way you want.

Zoom Phone  »

Zoom Phone

Best Business Phone System with Video Conferencing

Monthly Plan Cost
$10.00/User & Up

Trial Period
N/A

Subscriptions
Monthly or Annual

Pros:

  • Affordable phone-only and phone and video plans

  • Built around well-established video meeting software

  • Easy integration with Zoom Meetings and Rooms

Cons:

  • New to the business phone space

  • Metered plans can quickly raise costs

Though a newcomer to the VoIP space, Zoom has quickly created a full-featured business phone system that seamlessly integrates with its popular video conferencing software. While the base $10 per user per month Zoom Phone plan can’t be beaten for price, it’s really only best for businesses with very low call volume due to its metered rate pricing.

However, for just $15 per user per month, you can get unlimited calling within the U.S. and Canada and a host of other features that are more expensive with RingCentral. These include voicemail with transcription, unlimited auto attendants, advanced call handling (barge, monitor, whisper, takeover), holiday and business hours routing, call recording, and call park.

Companies with large remote teams and more robust video conferencing needs can choose one of Zoom’s United plans at either $25 or $30 per user per month. You’ll get all of the same calling features plus unlimited group and one-on-one video meetings, private and group chat, whiteboards, live social streaming, and real-time transcription. You can also use the Zoom Phone app to turn a call into a Zoom Meeting with the touch of a button.

Unlike RingCentral, Zoom Phone only offers ticket and phone support with no online chat or 24/7 customer service options.

RingCentral »

4.0 out of 5

Base Monthly Cost $29.99/User & Up
API Integration
Subscriptions Monthly or Annual
Trial Period 30 Days
View Plans »
Zoom Phone »

4.0 out of 5

Base Monthly Cost $10.00/User & Up
API Integration
Subscriptions Monthly or Annual
Trial Period N/A
See Review »

The choice between RingCentral and Zoom Phone mostly comes down to your video conferencing needs. Though both offer monthly plans with unlimited phone calls within the U.S. and Canada, you’ll pay almost twice as much with RingCentral (starting at $29.99 per user per month) than with Zoom Phone ($15 per user per month) for basic small business phone features.

For between $25 to $30 per user per month, Zoom Phone gives you full access to Zoom Meetings, a far more familiar and robust video conferencing platform than anything RingCentral offers. However, Zoom Phone only offers limited ticket and phone support, so if you need help setting up a cloud-hosted or an on-premise phone system, RingCentral might be a better choice.

RingCentral Coupons and Discount Codes

Business Phone Systems

Learn More

Get tips on comparing business phone systems and find the best phone service for you with our ratings and guides:

Other Guides from 360 Reviews

We’re here to help your business be as efficient and profitable as possible. Check out some of our other guides, each of which includes buying tips and our ratings of the best services.

Why You Can Trust Us: 28 Business Phone Systems Researched

At U.S. News & World Report, we rank the Best Hospitals, Best Colleges, and Best Cars to guide readers through some of life’s most complicated decisions. Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. To build our ratings, we researched more than 28 Business Phone Systems and analyzed 13 reviews. Our 360 Reviews team does not take samples, gifts, or loans of products or services we review. All sample products provided for review are donated after review. In addition, we maintain a separate business team that has no influence over our methodology or recommendations.

U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

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